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Troubleshooting
Problem: My monitor is not showing any display/picture.
Solution: Make sure you have connected the VIDEO OUTPUT to a VIDEO INPUT on the back of
your TV/monitor
Problem: My DVR does not switch on.
Solution: Make sure you have plugged in the power supply (12V 3A) to the DVR and into the
wall socket.
Problem: My display is showing “NO HARD DISK” when i press record.
Solution: If you have recently changed the hard drive in your DVR unit make sure it is plugged
in properly; otherwise the hard drive may be faulty. Try connecting another (working) hard drive
to the DVR; if this still doesn’t work then the DVR maybe faulty. We suggest you return the DVR
to the retailer.
Problem: I am not getting picture on any of my displays.
Solution: Make sure the cameras are connected properly to the DVR and the power supply (12V
1A). Check that the cables are not faulty by connecting the cameras directly to the DVR or to a
TV (if you have the proper adapters).
Problem: One of the displays is not showing on my screen.
Solution: Make sure all cameras are set to ON in CAMERA SETUP. Make sure you don’t have the
HIDDEN CHANNEL function (in MISCELLANEOUS SETUP) on for one of the cameras .
Problem: I cannot login to my DVR remotely using the DxClient software or the Internet Ex-
plorer browser.
Solution: Make sure you have configured the IP, ActiveX and USER SETUP correctly. Remember
the SYSTEM PASSWORD is different to the ADMIN PASSWORD. The ADMIN PASSWORD is used
to login to the DVR remotely.
Problem: I cannot perform a backup.
Solution: Make sure the DVR is connected to a PC using the USB cable. Make sure the USB
cable is connected properly to the DVR and PC. Avoid having both the network cable and USB
cable connected to the DVR at the same time.
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